What does telephonist mean?
A telephonist is a person whose job involves answering and dealing with telephone calls, often in an office or call centre setting. This role typically requires strong communication and customer service skills. Telephonists may work in a variety of industries, including customer service, telemarketing, and emergency services. The term 'telephonist' is more commonly used in British English, while 'telephone operator' is more commonly used in American English. In both cases, the role involves handling incoming and outgoing calls, taking messages, and providing information to callers. Telephonists may also be responsible for managing call queues, handling customer complaints, and providing technical support. Overall, the role of a telephonist requires a high level of professionalism, attention to detail, and excellent communication skills.
nounA person whose job is to answer and deal with telephone calls, especially in an office or call centre.
- A person whose job is to answer and deal with telephone calls, especially in an office or call centre.
"The telephonist answered the phone and took a message."
"The telephonist answered the phone and took a message."
"She worked as a telephonist for several years before moving to a different role."
The plural form 'telephonists' is used to refer to multiple people in this role.
"The team of telephonists worked together to handle the high volume of calls."
Reviewed by Deb Chak, Editor. AI-assisted content curated by RJS Tech Solutions LLP.
Etymology of telephonist
The term 'telephonist' originated in the late 19th century, when the first telephone systems were developed. It is derived from the words 'telephone' and 'operator', with the suffix '-ist' indicating a person who performs a specific function. The term 'telephonist' has been used in British English since the early 20th century, while 'telephone operator' has been used in American English since the mid-20th century.
How telephonist is actually used
In British English, the term 'telephonist' is more commonly used than 'telephone operator'. In American English, 'telephone operator' is more commonly used.